A safe holiday with complete peace of mind

On June 15th we finally reopened our doors!

In the current global climate, safety and peace of mind are more important than ever for our guests and staff. On arrival you will receive instructions that need to be followed out of respect for yourselves and the other people around. We ask that you stick to these rules and, if you have children with you, you make sure they also follow them.

ACTIVITIES

Pools
The outdoor pool is open, but the pre-assigned spaces must be maintained. After using the deckchairs, fold the backrest and do not leave towels or items to keep them occupied.

The indoor pool won’t be open because of the current rules.

Gym

The fitness suite will be open as usual, but special attention will be placed on the sanitisation of equipment after it has been used.

Mountain bike and e-bike hire
We will continue to offer this service, but please bring along your own helmet, if at all possible.

Sauna
This will be closed due to the current rules.

Games room

This will be open, but with limited numbers and sanitisation after use.

Football pitch and volleyball court

These will be open, but parents must make sure their children follow the general rules about avoiding gatherings of people.

MEALS

Buffet breakfast and the new show cooking
We’ll still have a buffet breakfast served by our staff, but to use the buffet guests will have to wear a mask and use hand sanitiser. We will also be offering our new addition for 2020, show cooking, which also has a takeaway option. 
Booking will be necessary to make sure everything runs smoothly.

Pizzeria and savoury snack bar (takeaway available)

This will be open every day, except Mondays, from 12 noon to 2:30 pm and 5:30 to 9 pm.

Menu available directly from the room, possibility to order takeaway online

CHECK-IN AND CHECK-OUT

Check-in is from the time indicated on the confirmation letter (and early check-in cannot be guaranteed) and can also be done online, using the form we’ll send you in advance. 
I
f you are regular customers, then all you need to do is send us an email with the names, surnames and dates of birth of the people who will be using the apartment, and we’ll get the remaining information from our database.

If you need access to the apartment from the morning of your arrival, please contact us in advance to see if this is possible; where it is available, a supplement will be charged depending on the apartment type.

Check-out is until 10 am. 
Late check-out is only possible if it has been requested, and once we have checked there is sufficient time for the cleaning and sanitisation; a supplement is also payable for late check-out, depending on the apartment type.

We would also appreciate it if we can organise in advance the date and time when you will pay the balance for your stay, so as to avoid queues at reception.

CHILDREN

To help ensure peace of mind for the entire family, we have joined an initiative (https://www.sospediatra.org/hotel-residence-la-pertica-brescia/) that makes it possible to use an app to book home visits by a paediatrician.