FAQ
What time can I check in?
Check-in is available from 5 pm to 7 pm, as indicated in your booking confirmation. Before your arrival, we will send you a form to complete your online check-in and expedite the process. If you wish to access your apartment in the morning, please contact us by email in advance to check availability: this service is subject to a supplement.
What time is check-out?
Check-out is required by 10 am. If you need to leave your accommodation later, please contact us: late check-out is subject to availability and involves a supplement. We also ask that you settle your bill by 6 pm on the day before departure.
What are the outdoor pool hours?
The outdoor pool, reserved exclusively for guests, is open from 8 am to 7 pm. We kindly ask you to fold the sun loungers back after use and not to leave towels or personal items on the beds, so everyone can use them.
Is the pool open in spring and autumn?
The heated indoor pool is accessible all season from 8 am to 8 pm.
The outdoor pool, however, is only open during the summer season.
Is there a gym?
Yes, the fitness room is available from 8.30 am to 7 pm. Keys can be collected from Reception.
After use, we kindly ask you to sanitise the equipment.
Is there a SPA?
Yes, we have a small wellness area with a sauna, accessible from 5 pm to 8 pm.
In the summer months, access is available by reservation.
Massages and wellness treatments are also available.
Is it possible to rent bikes or e-bikes?
The mountain bike and e-bike rental service is available from 8.30 am to 6 pm.
What time is breakfast served?
The buffet breakfast is served from 8 am to 10 am. A show cooking service is also available, with crêpes, eggs, and other dishes prepared on the spot. We ask that you book it by 6 pm the previous day.
Is breakfast included in the stay?
It depends on the chosen formula. For rooms and suites, breakfast is included; for apartments in the residence formula, it is available for an additional charge.
If you have any doubts, please contact us: we will be happy to help you find the most suitable solution.
What are the restaurant hours?
The restaurant and pizzeria are open every day:
- lunch from 12 pm to 2.30 pm;
- dinner from 6.30 pm to 9.30 pm.
The closing day is Monday. The menu can be consulted and booked directly on-site.
What are the bar hours?
The bar is open every day from 8 am to 11 pm. On Mondays, it operates on reduced hours from 8 am to 6 pm.
Is it possible to order takeaway?
A take-away service is available every day, except Monday. You can order from the entire menu—starters, first courses, main courses, and side dishes—and collect at the agreed time. Each dish is packaged in containers designed to preserve aroma, flavour, and temperature.
Are there services designed for children?
The restaurant offers a dedicated children's menu, which includes a drink and ice cream.
The facility also offers:
- a playground;
- a shallow pool area;
- a games room with a separate section for the littlest guests;
- and scheduled summer workshops.
Are there activities for children?
Yes, the games room is open from 8.30 am to 10 pm. Additionally, the football and volleyball courts are free for guests to use. Use is under the supervision and responsibility of parents.
What can I do near Residence La Pertica?
The location of Residence La Pertica, on the Tremosine plateau overlooking Lake Garda, is ideal for discovering one of Italy's most beautiful regions. Popular activities include hiking or mountain biking on the trails of the Alto Garda Park, boat trips, water sports such as windsurfing and kitesurfing at Limone sul Garda and Riva del Garda, visits to historic villages like Pieve di Tremosine and Gargnano, and local markets where you can taste typical local produce.
How far is the lake?
Lake Garda is just a few minutes' drive. The spectacular Strada della Forra, considered one of Europe's most evocative scenic roads, connects Tremosine directly to the lakeshore towards Limone sul Garda.
Is Residence La Pertica suitable for an active holiday?
Absolutely. Whether you want to cycle along panoramic itineraries, trek through the Garda mountains, play tennis, or simply swim in the pool, you will find plenty of opportunities for outdoor living here. The on-site e-bike rental is also an excellent solution for exploring the surroundings comfortably and pleasantly.
Are pets allowed?
Your four-legged friends are welcome at Residence La Pertica. We kindly ask you to notify us of their presence at the time of booking.
Which payment methods are accepted?
We accept cash and credit cards (Visa and Mastercard; American Express is not accepted). To confirm a booking, deposits can be made via bank transfer or credit card.
Are bed linen and towels included?
For hotel rooms, the initial supply of bed linen and towels is included in your stay. For apartments, however, it must be requested in advance, either at the time of booking or by email to info@residencelapertica.com.
Is there air conditioning in the accommodation?
Our facility does not have air conditioning. Thanks to our privileged location, we enjoy wonderful "natural air conditioning": the area is constantly cool and breezy, allowing the rooms to cool down naturally and ensuring a restful night's sleep.
Is there a laundry room?
Yes, there is a self-service laundry room: we have a coin-operated washer and dryer in a common room.